1. 
2. 
3. 
4. 
5 & 6. 
7.
8. via readwriteweb.com
This is an excellent list of the various sites that are related to testing and feedback. Click thru for detailed summaries of each.
Always Be Testing: 8 Services For Usability Feedback – ReadWriteStart
January 14, 2010 by shkadmin
I haven’t used any but heard plenty about them before. Do any of us have first hand experiences that they want to share?
I’ve used Silverback, UserVoice, and GetSatisfaction. Silverback is good and does it well, but is only Mac, so I can’t use it generally. UserVoice is interesting for crowd sourced feedback, but I think the problem with many of these systems is language and supporting multi-language. GetSatisfaction I’m using for preliminary feedback on Sampi Plan, but I can’t use it in the long run, again, due to it being English only.
Oh, just looked up UserVoice, it does do multi-language. GetSatisfaction does not.
Soliciting user feedback is certainly an important means to get insight into enhancement opportunities. My questions are:- How well does the feedback on channels like GetSatisfaction (voluntary) represent the different target user profiles? Is the feedback skewed? – How well does the feedback indicate the underlying issues? For example, “Your site does not offer enough choices.” The underlying issue may not be the number of choices, but the navigation design (the user does not see the category listing or does not understand the labels).
I use Silverback when conducting usability testing on Mac. The software is quite easy to use. It is certainly not as sophisticated as Morae (PC based). The data files are quite big also.
I think that passive channels like GetSatisfaction will get you only feedback on what is really broken or confusing, but will not get you broad info on if you are solving the problem you think you are solving. Really, the best approach is to use general tools like that to address specific questions or problems, but directly reach out to your users via surveys and perhaps direct user testing to really get more broad feedback. One good question to ask is if the user would be disappointed to not have a particular feature or the service.I’m in the middle of a move at the moment, so I don’t have too much time to post now, but I’ll try to flesh all of this out later. Let me know if this brings up other questions.
Great list and great follow-on discussion. The “feedback” market is highly fragmented and has resulted in many best-of-breed (or highly differentiated) solutions. While on the surface they all seem similar, a closer look reveals most excel in certain areas. For example, if your goal is to provide customer-powered customer service, where customers collaborate with others to solve issues, GetSatisfaction is a great candidate. On the other hand, if you are collecting feedback/ideas from customers or website visitors, UserVoice is good choice. I’ll use my own company, Quantum Whisper, as a third example. We also capture feedback — but differentiate ourselves by capturing, analyzing and prioritizing feedback targeting agile product managers. Based on feedback, we provide a platform to capture, groom and refine your backlog. In the end, it depends on your objectives. Choice is power!