Your Users Are Doing Something Surprising
This post is for all of you lucky enough to have a product with real users. Way back before you had users, or even a product, you probably went through a process to figure out what you should build. During that process you may have written user stories and work flows that described, in various levels of detail, how your users would perform each expected task. But you know who didn’t read your user stories? That’s right: your users.
How to learn better from your users.
